Privacy Policy
1. About This Document
This document provides a summary of the privacy practices of Gateway Casinos & Entertainment Limited and its affiliates (“Gateway”). The policy outlines how Gateway collects, uses, discloses, and protects personal information of individuals interacting with Gateway’s casino properties, services, and programs in Canada.
The policy does not apply to business contact information used exclusively for business-to-business communication.
The full Privacy Policy is available at casinogetwayca.com/privacy-policy. Patrons should consult the official policy for complete and current legal information.
2. Scope of the Privacy Policy
This policy applies to personal information collected from:
– Patrons visiting Gateway casino properties in British Columbia and Ontario
– Participants in loyalty, marketing, or promotional programs managed by Gateway
– Users of digital services and programs associated with Gateway’s operations
It covers personal information held by Gateway Casinos & Entertainment Limited and entities operating under the Gateway brand.
3. Definition of Personal Information
Personal information refers to data about an identifiable individual, including but not limited to:
– Contact and identification details: name, home address, telephone number, email address, government-issued identification numbers
– Financial information: credit card numbers, banking data, financial records
– Service-related information: data relating to participation in Gateway’s casino services, programs, and facilities
Business contact information used solely for business purposes is not included under this policy.
4. Collection of Personal Information
Personal information is collected for purposes considered appropriate in the relevant context. Information is collected directly from individuals where feasible. Collection purposes include:
– Verifying identity and age to prevent minors from accessing gaming facilities
– Assessing eligibility for offers, programs, and events
– Administering loyalty and marketing programs
– Sending information about activities, games, tournaments, events, and promotional offers, where consent exists or legally permitted
– Complying with legal and regulatory obligations
– Preventing fraud and protecting against criminal or civil violations
– Maintaining the safety and security of guests, employees, and property
– Cooperating with law enforcement or regulatory authorities as required
5. Use and Disclosure of Personal Information
Personal information is used only for the purposes for which it was collected, or for consistent purposes, unless additional consent is obtained.
Disclosure to third parties may occur under the following circumstances:
– When required by law, court order, or regulatory directive
– Where disclosure is considered necessary to investigate or prevent harmful activities affecting guests, employees, property, or others
– To service providers assisting in service delivery, subject to confidentiality and data protection requirements
Data collected through the BC Poker Room App is subject to the app’s separate privacy policy, available at casinogetwayca.com. That policy operates under the British Columbia Personal Information Protection Act and other applicable laws, permitting collection, use, and disclosure of data inside and outside Canada.
6. Safeguarding Personal Information
Gateway applies administrative, technical, and physical security measures appropriate to the sensitivity of personal information in its possession.
A cybersecurity incident occurred in April 2023. Gateway publicly stated at the time that protection of personal information was a priority and, as of those communications, there was no indication that customer or employee data had been compromised. Questions related to this incident should be directed to the contact listed in Section 8.
7. Privacy Officer
A Privacy Officer is designated to oversee compliance with this policy and applicable privacy laws. The Privacy Officer handles privacy-related inquiries, access requests, and complaints.
8. Contact Information
Questions, access requests, or complaints regarding Gateway’s privacy practices may be directed to:
Privacy Officer
Gateway Casinos & Entertainment Limited
100-4400 Dominion Street
Burnaby, BC V5G 4G3
Canada
Telephone: +1 604-296-5077
Email: [email protected]
9. Online Protection and Impersonation Alert
An Online Protection Alert has been issued regarding accounts, posts, or advertisements falsely claiming affiliation with Gateway casino outlets. Suspected fraudulent content should be reported to:
Email: [email protected]
Gateway does not authorize third parties to represent its brand, collect personal information, or issue offers on its behalf via unofficial channels. Patrons are advised to verify that communications or websites originating from Gateway use the official domain casinogetwayca.com.
10. Applicable Legislation
Gateway’s privacy practices are regulated by Canadian privacy legislation, including the British Columbia Personal Information Protection Act and other relevant laws. Individuals who consider their privacy rights have not been respected may contact the relevant privacy commissioner for their province or the Office of the Privacy Commissioner of Canada.
Office of the Privacy Commissioner of Canada: priv.gc.ca
Information and Privacy Commissioner for BC: oipc.bc.ca
Information and Privacy Commissioner of Ontario: ipc.on.ca